TERMS & CONDITIONS
The following terms and conditions shall apply to all sales of SAYRA products that you ( the “ End Customer” or “you”) may order from TEA & FUSION SARL on the internet via SAYRA’S Website, identified by the domain name “ sayrafusion.com” (the “Website”).
These Terms and conditions will govern the contractual relationships between any individual, who is not acting as a commercial entity, wishing to purchase the Products on the www.sayrafusion.com website. To this purpose, the purchaser and the seller agree that these Terms of Sale will, together with the order, as accepted by TEA & FUSION SARL, the Terms of use and the Privacy Policy, exclusively govern their relationships.
Amendment to the Terms of Trade
TEA & FUSION SARL may modify the Conditions of Sale from time to time, at its sole discretion. The Conditions of Sale applicable to any order placed through the Website are those in force at the time you place your order.
When you check the “I Accept” box at the order confirmation section of the Website before placing your order with TEA & FUSION SARL, you indicate your acknowledgment and full acceptance of these Conditions of Sale.
Persons wishing to use the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Website Terms of Use.
Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability.
OBJECT
The purpose of these Terms and Conditions of Sale is to define the respective rights and obligations of the Parties in connection with the online sale of the TEA & FUSION SARL Products, through the PAYZONE platform (a service of the company payment methods VANTAGE PAYMENT SYSTEMS (VPS)) or PAYPAL.
These Terms and Conditions of Sale exclusively apply to sales made through the Website. Sales conducted through TEA & FUSION shop-in-shops or authorized TEA & FUSION dealers are not subject to these Conditions of Sale.
PURCHASING ELIGIBILITY
Only individuals who have reached the age of majority (eighteen), have legal capacity to enter into contracts, and are acting in a capacity that is unrelated to any business or professional activity may order Products through the Website. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf. Any orders placed in contravention to this provision and any related contracts made on the basis of such orders shall be null and void.
By placing an order on the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute the Products or purchase Products for commercial purposes or any other commercial benefit. If TEA & FUSION SARL believes in its sole discretion that an order would be in breach of these Terms and Conditions, then TEA & FUSION SARL may refuse such order.
NATURE OF ORDERS
Products presented on the Website are an invitation to tender an offer and are non-binding.
The agreement shall become effective when the customer places an order (offer) and when TEA & FUSION SARL then confirms the order (acceptance). There is no obligation on the part of TEA & FUSION SARL to accept an order.
PRODUCTS
Our products and their prices are valid as they are displayed on the sayrafusion.com website, subject to availability and acceptance by TEA & FUSION SARL. Instructions about the availability of products are provided at the time of the ordering. At times, errors may exist, especially in case of simultaneous orders of the same product by several customers.
TEA & FUSION SARL reserves the right to change the assortment of Products proposed on the Website or through the Customer Service Centre.
The Customer Service Centre and the Product pages of the Website can provide you with information regarding Products that are currently presented for sale through those channels. Please note that only the Products displaying an “Add to Bag/Cart” button are available for sale through the Website and the Customer Service Centre.
TEA & FUSION SARL will make its best efforts so that the photograph of the Products is as good as possible. Please note, however, that the representation of the Products as reproduced from your screen may differ from the exact Product.
ACCOUNT REGISTRATION; PERSONAL INFORMATION
To place an order through the Website, you will be required to provide valid and up-to-date personal information, such as your full name, phone number and e-mail address.
Upon completion of your account registration on the Website, you will receive an email summarizing the personal information and a link to the “My Account” section of the Website, whereby you will be able to set or change your user name, password and personal information. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. TEA& FUSION SARL will not be held responsible or liable for any misuse of your account resulting from a third party’s access to and use of your password and account login.
We may change the information required to place a new order or the registration requirements from time to time.
Should any of the information you provide to the Customer Service Centre or on the Website change, please login to your account and update such information directly on the Website or inform the Customer Service Centre or notify TEA &FUSION SARL at the following e-mail address: serviceclient@sayrafusion.com.
ORDERS
If you are ordering on the Website, orders will be processed as follows: once you have chosen a Product, click on the “Add to Cart” button to place this Product in your “Shopping Bag”. You may then decide to continue shopping for other Products and add them to your shopping bag (subject to availability and quantity limits) or proceed to checkout by clicking on the “Proceed to Checkout” button. You may also remove one or several Products you have selected by clicking on “Remove” next to the chosen Product in the Shopping Bag.
Our Website ordering process allows you to check and amend any errors in your order before submitting your order to us. You should carefully check all details before placing your order on the Website. When you have completely reviewed your offer to purchase, check the box next to “By checking this box I hereby certify having read the Terms of Sales of the website sayrafusion.com and I accept them” to indicate your agreement to be bound by these Conditions of Sale, and then click on the “Place order” button on the Website to place your order.
All orders are subject to acceptance and availability, none of the items in your basket are reserved and all can be purchased by other customers.
TEA & FUSION SARL offers products for sale that are in stock and available to be shipped from our distribution center in Morocco.
If you have provided your email address for notification of the arrival of a specific product on our Site, we try to inform you within 48 hours by e-mail of the availability of the product on the Site.
When placing an order on the Website, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. You warrant that all personal information given TEA & FUSION SARL is true and correct. TEA & FUSION SARL or its third party providers may collect additional information at this time for security and anti-fraud purposes.
This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements. TEA & FUSION SARL keeps a record of your transactions for a minimum of one year.
Your privacy is important to us and we know you care about how information about your order is used and shared ( Check the privacy policy).
PRICES, TAX AND DELIVERY COSTS
All prices on the Website are in Euros and are inclusive VAT, but not the delivery costs and any other taxes, unless stated otherwise.
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. We’d like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
TEA & FUSION SARL reserves the right to modify prices and delivery costs at any time without prior notice. The price of a Product and delivery costs displayed on the Website, as indicated at the time TEA & FUSION SARL provides you with a Confirmation of Order, will be honoured by TEA & FUSION SARL.
Actual delivery costs and applicable taxes will be reflected on your order page before you are asked to confirm and place your order and will also appear on your Confirmation of Order and invoice. Delivery costs, if any, are described in the delivery policy set forth below.
Please note that in case of changes to the applicable taxes rates between the date your order is placed and the date TEA & FUSION SAEL is ready to ship your order, we will contact you and ask you to reconfirm your order. If TEA & FUSION SARL cannot obtain your instructions, TEA & FUSION SARL will cancel the order and notify you of such cancellation.
PAYMENT METHODS
TEA & FUSION SARL accepts the following payment methods: International Visa and MasterCard credit cards.
When ordering on the Website, you will need to enter your payment details on the appropriate form.
You must pay the order amount by credit card at the time of submitting the order.
Payments will be made through the securised systems Paypal or via the secure platform of our partner PAYZONE interfaced with the acquisition system of the Center Monétique Interbancaire, so that all information is encrypted by a software and no third- parties may have access to this information during its communication on the web.
If you select the Paypal option when you make your purchase, you will be redirected to the PayPal site, where you will be prompted to log in. You will then be able to verify the amount indicated before clicking on “Pay Now”. Once the transaction is validated, you will be redirected to sayrafusion.com.
The amount of the order is debited and withdrawn from your account once your order has been validated by TEA & FUSION SARL. You confirm that the debit / credit card used is yours or that you have been authorized to use it by its owner. All debit / credit card holders are subject to validation checks and authorization from the card issuer. If the issuer of your credit card refuses to authorize the payment to TEA & FUSION SARL, we are not responsible for any delay or failure to deliver.
TEA & FUSION SARL takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Although we take all reasonable measures to protect your personal Information throughout the on-line selling process, we cannot guarantee the integrity and security of the data you transmit to the Website and TEA & FUSION SARL cannot be held liable for any harm or loss resulting from the use of the internet network, such as in the case of hacking, occurrence of a Trojan horse or computer virus, that may occur despite our taking such measures to protect the security of your data.
The Customer expressly acknowledges that the communication of his credit card number to TEA & FUSION SARL is equivalent to the debit authorization of his account up to the amount of the products ordered.
The data recorded and kept by TEA & FUSION SARL constitute the proof of the order and all the past transactions. The data recorded by PayPal or PAYZONE constitute the proof of the financial transactions.
ACKNOWLEDGMENT OF ORDER/ CONFIRMATION OF ORDER BY TEA & FUSION SARL
Once you have placed your order on the Website, you will receive an Acknowledgment of Order by email acknowledging the details of your order.
The Acknowledgment of Order will contain an Order Reference Number assigned by TEA & FUSION SARL. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, TEA & FUSION SARL will conduct its usual security and anti-fraud checks and then process your order.
Upon shipment of the Products you have ordered, TEA & FUSION SARL will send you by email a written Confirmation of Order. The Confirmation of Order constitutes the acceptance of your order by TEA & FUSION SARL and creates a binding sales contract.
TEA & FUSION SARL reserves the right to refuse, cancel and terminate orders at any moment in time. For example, TEA & FUSION SARL may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if TEA & FUSION SARL suspects that you have engaged in fraudulent activities or have otherwise violated these Conditions of Sale.
We may also refuse to process, and therefore accept a transaction for any reason, or deny service to any person, at any time and in our sole discretion. We are not beholden to you or any third party in the event of withdrawal by us of any goods from the Site, whether or not such merchandise has been sold, withdrawal, deletion or modification of any information or any Content on the Site, any refusal processing a transaction or interrupting or suspending a transaction once the processing has begun.
Every effort is made to verify that the prices of our items are correct; nevertheless, it is possible that an error is exceptionally discovered.
If a price error is found in your order, you will be notified as soon as possible. We are in no way obliged to accept or honor an order for an item for which the displayed price was incorrect and we reserve the right to cancel this order, whether it has been validated or sent. In case of price error on an item you have ordered, you will be informed by e-mail or phone of the total or partial cancellation of your order. If payment has already been made for these goods, the full amount will be refunded to you as soon as possible. In case of cancellation once the items already sent, the refund will be made upon receipt of the goods you have returned.
YOUR CANCELLATION RIGHTS AND RETURN POLICY
In compliance with the provisions of the Consumer Code, the client may exercise his/her withdrawal right within fourteen (14) clear days as from the ordered articles’ receipt. In this case, the client does not have to justify his decision. He/she does not have to pay any penalty either.
A client exercising his/her withdrawal right shall however bear the costs resulting from the ordered articles’ return and the related risks thereof. Articles shall then be returned to the following address : 49 rue Jean Jaurès, Casablanca, Morocco.
Articles must be returned in their packaging of origin. They must furthermore be sufficiently protected. You must take reasonable care to ensure that the Product is correctly addressed, adequately packaged, bears adequate postage and reaches TEA & FUSION SARL safely and is not damaged or lost in transit. Returned articles will be reimbursed by bank card credit within a maximal period of ten (10) days as from the date of the articles’ receipt. Once the articles have been used, this withdrawal right may no longer be exercised.
The Customer shall send back the Product to the TEA & FUSION SARL Returns Department without undue delay and in any event not later than 14 (fourteen) days from the day on which he or she unequivocally informed TEA & FUSION SARL that he or she does not want to keep the Product. Any failure to do so may delay any reimbursement that the Customer may be entitled to receive. No returns will be accepted by TEA & FUSION SARL after the Return Period.
Any failure to return the original TEA & FUSION SARL Box or special packaging in proper condition will entitle TEA & FUSION SARL to withhold the corresponding value from such reimbursement.
We recommend the Customers to keep a proof of return shipment and TEA & FUSION SARL accepts no liability in the event that such proof cannot be produced. Only merchandise received by the TEA & FUSION SARL Returns Department will be eligible for a refund.
Upon receiving a return, TEA & FUSION SARL will verify that the returned Product satisfies the conditions of the return policy and would then proceed with its reimbursement.
If the returned product meets the quality control, TEA & FUSION SARL will proceed with refund.
Should a Product be returned to the TEA & FUSION SARL Returns Department, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund. Initial delivery charges will be refunded to the Customer.
TEA & FUSION SARL does not make standard exchanges.
DELIVERY & RETURN / TERMS OF DELIVERY
Articles will be delivered to the delivery address mentioned at the time of the order.
TEA & FUSION SARL guarantees each purchase during its transit period until its delivery to the delivery address you have indicated. We require a signature upon receipt of all products, after which responsibility for your purchases is transferred to you. If you have indicated a different recipient than you for the delivery (for example, if it is a gift), you agree that the proof of signature from the recipient (or from this delivery address) constitutes the proof of delivery and the contract completed by TEA & FUSION SARL, and the transfer of responsibility is the same as previously.
FedEx is able to deliver to certain places without asking for a signature upon receipt of the order. If this option is available for your delivery address, you can choose to benefit by checking the box on the “Delivery” page, before finalizing your purchases. Please note that if no signature is required then you agree to our Terms and Conditions and authorize TEA & FUSION SARL to leave your package (s) outside the delivery address indicated without obtaining signature as proof of delivery. Be aware that in this case, you bear full responsibility for any damage or loss that may occur.
DELIVERY TIMES
Articles are only shipped after the client’s effective payment. Delivery times are indicated in the confirmation. The times indicated are corresponding to the average time of treatment and delivery. Even though we shall endeavour to respect these delivery times as accurately as possible, they depend on transportation possibilities.
TEA & FUSION SARL cannot be held responsible for the consequences due to a delay of delivery not being of its fact. Any delay cannot give rise to damages and interest, the cancellation of the order, or the refusal to take delivery.
The shipping cost of the delivery is also indicated on the invoice.
TEA & FUSION SARL is not responsible for any delay following the customs clearance procedures to the place of destination.
Agreement
These Conditions of Sale (as amended from time to time), including policies incorporated herein, constitute the agreement between you and TEA & FUSION SARL regarding your purchase of Products through the the Website and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and TEA & FUSION SARL in relation to such matters. In the event any other rules, code of conduct, or other matter posted on the Website conflicts with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Conditions of Sale.
Applicable law
These Terms of Trade are governed by Moroccan law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the jurisdiction of the Casablanca courts, provided it is acceptable under applicable laws;
The information contained in this document apply to the online sale website directed by TEA & FUSION SARL
Personal data
Information provided by you for the order of the Products will be automatically processed by TEA & FUSION SARL. Please refer to our Privacy Policy for further information on the processing of your personal data.
Intellectual property
All elements of the TEA & FUSION SARL website, including all graphic, sound, textual elements, the underlying technology and the presentation of the products, are and remain the exclusive intellectual property of TEA & FUSION SARL.
No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any simple link or hypertext is strictly prohibited without the express written agreement of TEA & FUSION SARL. Failure to comply with this obligation constitutes an infringement involving the civil and criminal liability of its author.
The name “SAYRA” was the subject of a trademark registration with OMPIC in Morocco (deposit no). Consequently, any reproduction of this mark, not authorized by TEA & FUSION SARL, constitutes an act of counterfeit liable to criminal and civil proceedings.
The user is therefore prohibited to bring any infringement to the mark “SAYRA”. It is strictly forbidden to use or reproduce the name of SAYRA, in any capacity whatsoever, and on any medium whatsoever, without the prior written consent of TEA & FUSION SARL.
Liability
When selling online, the seller is only bound by a limited duty; its liability may not be sought for damages resulting from the use of Internet such as the loss of data, any intrusion, virus, service disruption or other non-voluntary issues.
- TEA & FUSION SARL reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:
- withhold supply and dispose of the Products requested in the order, and/or
- refuse to deal further with you, and TEA & FUSION will not be liable to you for any loss or damage directly or indirectly resulting from any such action.
- You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.
Force Majeure
If TEA & FUSION SARL is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, TEA & FUSION SARL will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.
